Good Employees Make The Business

The old business saying goes: "People are our most important asset" but how many businesses, especially small businesses value this sentence? Tim Whelan, who resides in my hometown Singapore, wrote on his customer service blog:

"I have found that in most cases the employee who is critical to businesses success is the last to be appreciated and the first to go. Customer service includes what I call "The Silent Customer" the employee. Rarely does a business treat its employees with the same respect that it treats its external customers. Recent studies have also shown that most employees leave because of the lack of trust and proper training.........They left for the same reason your employees will leave and that is because they are under valued and under appreciated. Good employees make the business."

This is so true yet so many business owners & managers overlook this important issue.