Under Promise and Over Deliver 2
I haven't posted anything for the last 2 weeks as I have been flat out with so many things. Now that I have some time up my sleeves, I thought why not post something short and to put me back on track for my marketing blog. I just got my new o2 xda atom today from my service provider, Optus. They told me that they will deliver it to me next Wednesday and to my surprise, the phone was delivered to me this morning. This has been one of the best customer service and fastest delivery I ever had. Compared to Telstra, which is the leading communications provider in this country. Optus really leads miles ahead in terms of customer satisfaction. This is what exactly what my work mate, Bill calls it 'under promise and over deliver'.
1 comments:
It is nice to have you back.
Customer’s happiness and joy reaches total all time highs when things arrive ahead time and completed right or in one piece. This has everything to do with customer sensitivity and the belief that someone actually cared enough about them to take the effort.
The sad part is that usually when this happens it’s a mistake or a rare occurrence that fell from a time warp. It can and sometime does happen regularly, but only after placing the customer first above business hype.
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