Firing Your Clients
Recently, I had a client whom I had a number of times would like to say to him: "Sorry S...., I would like to stop doing business with you!" This is a client who constantly raise his voice at you and calls you every 30 mins. Calls you on the weekend and always says the big Fxxx & Bullshit words. In fact, he is happy with our service but because he is such an inconsiderate and a rude man; it makes it so difficult to do business with him. This is one client whom I think deserves to be on a 'firing' list. Here are 11 more that you and I if we come across should definitely fire:
- THE DISILLUSIONED consistently expresses disappointment with your work even though it is of good quality and conforms to spec. A client who is constitutionally incapable of appreciating your work is not a client you should be involved with.
- THE SUSPICIOUS consistently expresses a lack of trust, disdain for your work, or questions your integrity. A client who is constitutionally incapable of trusting in your expertise is not a client you should be involved with.
- THE CHISELER consistently complains about your bill, even though it conforms to the estimate they agreed to. A client who is constitutionally incapable of honoring a deal is not a client you should be involved with.
- THE BULLY consistently is verbally abusive or threatening to you.
- THE SOMETHING-FOR-NOTHING consistently increases the scope of the project but refuses to pay for the additional work. A client who is constitutionally incapable of offering additional value in exchange for additional value is not a client you should be involved with.
- THE SLOW PAY consistently pays invoices late. In any business, cash flow is king. A client who is constitutionally incapable of paying a bill on time for work that was delivered on time is not a client you should be involved with.
- THE FLAKE consistently is late meeting responsibilities, but still holds you to the original schedule. A client who is constitutionally incapable of understanding that in order for a project to be delivered on-time, everyone must meet their obligations is not a client you should be involved with.
- THE LIAR consistently lies to you. A client who is constitutionally incapable of being honest with you is not a client you should be involved with
- THE CLINGER consistently makes unreasonable demands regarding your availability. A client who is constitutionally incapable of applying a "reasonable man" standard to requests for your time is not a client you should be involved with.
- THE BLACKMAILER consistently refuses to pay an invoice until you perform additional work at no charge. A client who is constitutionally incapable of engaging in good-faith dealings is not a client you should be involved with.
- THE MONEY PIT consistently is unprofitable. A client who is constitutionally incapable of offering you a fair rate for your services is not a client you should be involved with.








































14 comments:
hey bryan with the top 11 hit list i am sure marketing agencies will be better off becoming assasins... as the communication industry will not have ANY clients.
Hi Bryan,
Nice blog you have here. Agree that there are certain clients not worth having. Nobody should suffer vulgarities and insults to character on a consistent basis, no matter how good the bounty.
Having said that, I must say that being a client myself, it is very difficult to find a good agency or consultant in Singapore. Most do not put in enough effort to understand their client's business, and end up proposing solutions that just cannot cut it.
This is a great post. I am not sure that we agencies can afford to fire them all as they would probably be left with no clients.
www.brandnexus.com
Great blog with good interesting informations.
Thank you. I have bookmarked it.
Greetz Elena
SMSChat Kontaktanzeigen
Hi Im here for the first time. I can see this as the same view point we used to keep
I like this blog very much and I think
that I will visit it in future,too
I really like your blog- have to check on it more often. If you are interested in Live Chat solutions for business search for LIVECHAT ContactCenter.
I think you are right in that many clients can have unreasonable expectations or can be unscrupulous, but I think it is (y)our job as the agency/vendor to manage these issues and close the gap between what they want and what you can deliver.
Some clients are simply too high maintenance, but most of the problems above are addressable.
You pretty much summed up every bad client out there. The only one that I think you are missing is the client that only hears what they want to hear. Even though everything is in writing they still claim that you didn't deliver what you said.
Quite a very good blog
with usefull informations
and very interesting news!
I wish you many visitors!
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Thank you very much for it!
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It has to be done sometimes but maybe try work it out.
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